Terms & Conditions
Effective Date: August 31, 2026
These Terms & Conditions (“Terms”) apply to services provided by Evergrove (“Evergrove,” “we,” “us,” or “our”). By requesting, approving, scheduling, or receiving services from Evergrove, you agree to the terms applicable to your service.
Services & Quotes
Evergrove provides exterior home care services, including trash bin cleaning and pressure washing. Service availability, scope, pricing, and scheduling may vary by property and service requested.
Quotes are based on the information available at the time they are prepared. Additional work, unusual conditions, inaccurate information, or changes to the requested scope may require revised pricing. Any material changes will be communicated to the customer before additional work is performed.
Customer Responsibilities
Customers are responsible for providing reasonable and safe access to areas where services will be performed. When required for the scheduled service, the customer must provide access to a functioning exterior water and power source.
Trash bins must be emptied and reasonably accessible at the scheduled service time. Evergrove may postpone, modify, or decline service when conditions prevent the work from being performed safely or properly.
Pressure Washing
Pressure washing results vary depending on the surface material, age, condition, staining, previous treatments, and other factors. Some stains, discoloration, oxidation, oil, rust, organic growth, or other conditions may not be completely removable.
Customers should disclose known damage, loose materials, leaks, delicate surfaces, failing paint or coatings, or other conditions that could affect the service. Evergrove may decline to clean surfaces that we reasonably believe could be damaged by the requested cleaning process.
Recurring Services
Recurring trash bin cleaning plans may be subject to minimum-service commitments, recurring schedules, cancellation requirements, and other terms disclosed on the customer’s quote or service agreement. By approving a recurring-service quote, the customer agrees to the recurring terms shown on that quote.
Scheduling, Rescheduling & Cancellations
Customers should provide reasonable notice when requesting to cancel or reschedule an appointment. Evergrove may reschedule service because of unsafe working conditions, severe weather, equipment issues, access problems, or other circumstances that reasonably prevent service from being completed.
Payment
Payment is due according to the terms shown on the customer’s quote or invoice. Unless otherwise stated, payment is due upon completion of service. Customers are responsible for charges associated with services they have authorized.
Service Results
Evergrove strives to provide professional, high-quality service. However, cleaning results can vary depending on the condition, age, material, staining, contamination, and previous care of the item or surface being cleaned. Evergrove does not guarantee complete removal of every stain, odor, discoloration, or imperfection.
Property Conditions
Evergrove is not responsible for pre-existing damage, deterioration, defective materials, improperly installed components, loose surfaces, failing coatings, or other conditions that existed before service or that are not reasonably visible before work begins.
Safety & Right to Refuse Service
Evergrove may refuse, discontinue, or reschedule work when conditions present an unreasonable safety risk or when hazardous materials, biohazards, aggressive animals, unsafe access, or other conditions prevent the service from being performed safely.
Photos
Evergrove may take photographs of service areas before, during, or after work for documentation, quality control, and service records. Photos containing identifying information or used publicly for marketing will be handled with appropriate consideration for customer privacy and any required permission.
Website Information
Information presented on this website is provided for general informational purposes and may be updated periodically. Website descriptions do not replace the specific scope, price, or terms contained in an approved quote or service agreement.
Changes to These Terms
Evergrove may update these Terms periodically. Updated Terms will be posted on this page with a revised effective date. Terms applicable to an already-approved service will be governed by the agreement associated with that service where applicable.
Contact
Questions regarding these Terms may be directed to:
Evergrove
info@evergroveexterior.com